Policies

I acknowledge that I must adhere to SKIN BY JO'S policies. I understand that cancellations must be done with at least 24 hours notice  - Failure to do so will result in the loss of a package or 50% of the total service cost. I acknowledge that ANY no show will result in the loss of a package or 100% of the total service cost. I understand that after 5-15 minutes of tardiness(this is dependent on appointment length) my appointment may be subject to cancellation and I will be responsible in accordance with the “ No-show” policy. Please understand that the cancellation policy is still in full effect even if you are sick (this includes covid), we are a small business and last minute cancellations cause a huge impact. If you have to cancel due to being sick you will still be charged the cancellation fee but you will be allowed to use the credit for up to 28 days. Cancellation policies are not personal and allow us to run our small business smoothly.

No extra guest/children will be able to accompany you to your appointments. Due to the relaxing nature of our services and the tranquil environment needed for everyone to have a relaxing experience. We request that no children or extra guests accompany you to your appointment as this can take away from other clients' experience as well as interrupting our services. We stride to provide personal, relaxing attention to each client. Thank you for your understanding.

No refunds on products, FINAL SALE

No refunds on services rendered. The purpose of this policy is to establish guidelines regarding refunds for services rendered at SKIN BY JO. Once a service has been completed, the payment made by the customer is considered final and non-refundable. We take pride in the services that we provide and work very hard on providing exceptional services. In the event of any dissatisfaction, we encourage open communication to address any concerns within 48 HOURS. You will have to return to the spa and or provide pictures. We will make reasonable efforts to rectify any issues and ensure customer satisfaction. Alternative arrangements may be considered on a case-by-case basis.